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Is Cancellation Easy?
Yes - Very Easy!
Obviously we'd love you to stay, but if you wish to leave there is no number to call. You simply cancel directly from within your myVIONO account area at any time, no questions asked.
Obviously we'd love you to stay, but if you wish to leave there is no number to call. You simply cancel directly from within your myVIONO account area at any time, no questions asked.
FAQ's : General questions and purchasing
Our main FAQ category where most questions can be answered.
1. What is Viono Backup?
Viono Backup is a secure backup solution providing remote and offsite backups to multiple machines. Read our overview for more information.
2. What are the benefits of remote backup?
Backing up your files at all is a good thing - and many people don't have a backup policy. The benefits of backing up to a remote location are that your files are stored away from your local files and that means that if there is a theft of your machine(s), a fire or a natural disaster your data will be safe. Backing up locally is also a good idea because it is quick, but using a "set and forget" solution, like Viono Backup, will provide you with additional piece of mind.
3. what are the disadvantages of remote backup?
For large data sets, remote backup can be slow. If you are using a normal broadband line, the initial backup can take several hours. Subsequent backups using Viono Backup will be much quicker due to our technology for only backing up new and changed files, as well as only the changed portions of files.
4. Is there a free demo?
Sure! We provide a 30-day completely free backup software solution. Click here to sign up
5. What platforms does Viono Backup work on?
Viono Backup works on Windows XP and Windows Vista as well as Mac OS X (Versions ???). SERGEY/ALEX - ANY RESTRICTIONS, VERSIONS ETC WE NEED TO SPECIFY AT THIS STAGE. You need to ensure that your machine has an internet connection in order for backups to work.
6. How do I restore my data?
Restoring your data is easy. You simply choose the "Restore" option within Viono Backup and select the location where you would like to restore your files
7. How do I purchase Viono Backup?
Just visit our payment page, select the package you require and subscribe at this point
8. What methods of payment do you accept?
Our standard payment methods are credit card and PayPal. In the UK we are also able to accept monthly standing orders. Please contact us if you have any further questions.
9. How much does it cost?
Please see our pricing page for our current competitive costs.
10. Do I need to purchase a license for each computer?
There is no need to purchase any licenses for Viono Backup. Our backup software itself is free of charge and you only pay for the monthly package that you subscribe to. Click here to view pricing.
11. Can you provide an invoice/receipt?
Yes, You will receive a receipt of payment from us once payment has been completed and you will receive a monthly invoice in your My Account area. The download link is xxxxx
12. How do you provide the Viono Backup software?
Our software is provided as a simple software download from our website. There is no need to wait for a physical disc and you can be up and running within minutes.
13. How soon can I backup my machines after payment?
You can use the free trial immediately without payment, but if you have paid for the full service then we ask for up to 24 hrs to check and process your payment. This is due to potential fraudulent use of credit cards, however this procedure is normally within 1-2 hours during normal business hours.
Our main FAQ category where most questions can be answered.
1. What is Viono Backup?
Viono Backup is a secure backup solution providing remote and offsite backups to multiple machines. Read our overview for more information.
2. What are the benefits of remote backup?
Backing up your files at all is a good thing - and many people don't have a backup policy. The benefits of backing up to a remote location are that your files are stored away from your local files and that means that if there is a theft of your machine(s), a fire or a natural disaster your data will be safe. Backing up locally is also a good idea because it is quick, but using a "set and forget" solution, like Viono Backup, will provide you with additional piece of mind.
3. what are the disadvantages of remote backup?
For large data sets, remote backup can be slow. If you are using a normal broadband line, the initial backup can take several hours. Subsequent backups using Viono Backup will be much quicker due to our technology for only backing up new and changed files, as well as only the changed portions of files.
4. Is there a free demo?
Sure! We provide a 30-day completely free backup software solution. Click here to sign up
5. What platforms does Viono Backup work on?
Viono Backup works on Windows XP and Windows Vista as well as Mac OS X (Versions ???). SERGEY/ALEX - ANY RESTRICTIONS, VERSIONS ETC WE NEED TO SPECIFY AT THIS STAGE. You need to ensure that your machine has an internet connection in order for backups to work.
6. How do I restore my data?
Restoring your data is easy. You simply choose the "Restore" option within Viono Backup and select the location where you would like to restore your files
7. How do I purchase Viono Backup?
Just visit our payment page, select the package you require and subscribe at this point
8. What methods of payment do you accept?
Our standard payment methods are credit card and PayPal. In the UK we are also able to accept monthly standing orders. Please contact us if you have any further questions.
9. How much does it cost?
Please see our pricing page for our current competitive costs.
10. Do I need to purchase a license for each computer?
There is no need to purchase any licenses for Viono Backup. Our backup software itself is free of charge and you only pay for the monthly package that you subscribe to. Click here to view pricing.
11. Can you provide an invoice/receipt?
Yes, You will receive a receipt of payment from us once payment has been completed and you will receive a monthly invoice in your My Account area. The download link is xxxxx
12. How do you provide the Viono Backup software?
Our software is provided as a simple software download from our website. There is no need to wait for a physical disc and you can be up and running within minutes.
13. How soon can I backup my machines after payment?
You can use the free trial immediately without payment, but if you have paid for the full service then we ask for up to 24 hrs to check and process your payment. This is due to potential fraudulent use of credit cards, however this procedure is normally within 1-2 hours during normal business hours.
